Frequently Asked Questions (FAQ) PAGE

BELOW IS A LIST OF SOME OF THE MOST FREQUENTLY ASKED QUESTIONS TO ME. PLEASE TAKE THE TIME TO READ THROUGH THIS SECTION AS IT MIGHT ANSWER SOME INITIAL QUESTIONS AND CONCERNS YOU MIGHT HAVE.

Q. Can you send me a paper catalog?

A. Due to the belief that if you don't need to use paper, you shouldn't, I do not have a paper catalog. I do believe that a more practical solution in today's day and age is the Internet, where because of changing stock and the selling of pieces, you are able to get the most up to date view of my arrangements.

Q. Where do the butterflies come from?

A. Most butterflies come from the lush tropical rainforests and are harvested from government sponsored butterfly farms. This produces a viable income for the Indigenous people of the region and allows them to save their land by reinvesting in it rather than selling it off. If you want to learn more about it, please read a detailed explanation on the "About Our Butterflies" page.

Q. Once ordered, how long before I receive my custom arrangement?

A. Due to the custom nature of butterfly and various nature arrangements, it generally takes between 10-14 days before your wonderful arrangement is shipped. Preparing for shipping itself usually takes approximately 1 full day as packing and preparation are key to you receiving your order in the beautiful condition it was shipped.

Q. Are there other options for displaying my beautiful Arrangements?

A. Of course. I aim to please, and making a custom table top or free standing piece, or placing hanging hooks in just the right place so you don't see them is par for the course. Of course special projects can also be ordered, but generally just specify if you would like a table top or hanging piece.

Q. Speaking of custom displays, Do you make custom arrangements and special order pieces? Is the size of the piece an issue?

A. Yes, we not only have made large custom pieces, but our collectors often order special order pieces in a color or particular butterfly. If it is not in stock, we take a 50% deposit and order the butterflies you want. Size to me is not an issue. We can cover an entire wall with panels of acrylic collections creating any look you would like. Pricing depends by specimen and size, so it's impossible to give an exact range. Custom orders usually begin around $600.00. Email us at customflights@dliteflight.com

Q. Why are the antennae and bodies removed on the butterflies in acrylic?

A. The antennae are removed due to the possibility that they will break off inside the box ruining your display. Although it may not happen in the beginning, we believe people collect our displays for viewing and over time the antennae usually do come off. Furthermore, all of the morpho's must have their bodies removed because they contain a toxin that will destroy the wings over time.

Q. How do I clean the D.Lite Flight acrylic cases?

A. This is a very good question!! You can immediately ruin the acrylic cases by using Windex type ammonia based products and paper towels. Use a cleaner specially made for acrylic and a soft cotton cloth. Try to get an acrylic cleaner spray at your local hardware store.

Q. What is your return policy?

A. All genuine butterfly items are final sale. They are too fragile to send back and forth. Since they are pieces of original art, most are created as they are ordered. Please look carefully at the pictures before you order. They are very good representations of what you will receive. Mother Nature creates our butterflies, allow for her slight differences, please! If an item comes damaged, please contact us immediately and keep all packing material. A return authorization number will be given to you. Any defective items will be picked up by the delivery company we used. I sign every piece with pride!!

Q. Is there any special instructions I need to follow to insure the long life of my D.Lite Flights beautiful collector display arrangements?

A. With proper care and maintenance, your displays and your butterflies will last for many many years. If you have a specific question, please feel free to email me at info@Dliteflights.com

Q. Dalia, can I resell your wonderful collectibles in my own hometown or store?

A. Of course there is nothing I would love more than to have the ability to have a greater audience view and appreciate my work. It truly is a labor of love. Please remember though that once pieces are purchased from me, they are custom and original and become the sole property of the client. I will support all my resellers and store owners with special signed pieces and pictures of myself creating those special pieces. Purchasing one of these pieces creates a special bond between the owner, myself, and nature, and I love that. Please send all inquiries to me at Dalia@Dliteflights.com

Q. Dalia, Do you sell some of your wonderful sketches and artwork?

A. Presently I do not sell them on-line, but I do sell some special pieces and have donated the profits to a worthy environmental charity. If you have some ideas and would like to share them with me, such as a favorite charity for the special piece you purchase, please email me at Charity@Dliteflights.com

Q. What happens if you run out of a particular butterfly or special part of nature that you use in your displays? Are there defective butterflies?

A. If you have ordered something and I run out of that item, I will not charge you until I have discussed the matter with you and if you decide not to purchase a piece at that time, you will not be charged at all. Certain items I do run out of occasionally as these are not man-made items, but part of nature in all of its glory and imperfections. Please note that I do whatever is possible to insure that what you see on my site is what is available, but I will never sell you something you just don't want. Collecting is a life long affair, and I am here to help you along that journey. Just let me know of any special requirements or needs, and I will do my best to make that come to fruition. Remember, these are originals and there will be imperfections from nature from time to time. That is not a mistake, but part of the beauty and serenity of the arrangement.